About us
HGLO Sistemas was born from combining two experiences: more than fifteen years improving how customer service and sales teams work, and the daily use of artificial intelligence in real projects.
Our solutions attract customers, organise enquiries and bookings and simplify everyday work: website, bookings, CRM and an AI assistant, connected in a single system.
From the problem to the solution
Many businesses start with a website that shows what they do. It is a good starting point.
Over time other needs appear: answering enquiries that arrive from several places, organising appointments, following up with customers or selling online. And questions come up: where are customers slipping away? Which tasks are repeated every day? What could happen on its own?
At HGLO Sistemas that is where we start: we understand how your business works and build only what helps you win more customers and work better.
The team is led by Carlos Falconi, co-founder of HGLO Sistemas and author of the HGLO method. He has spent more than fifteen years training customer service and sales professionals, and has coordinated, supervised and led operations teams.
He has also spent more than six years building and configuring websites with WordPress, and has led the development of in-house projects such as the app Clipik and the training platform FormaciónGCC. That is why he knows both sides of every project: how a business works from the inside and what it takes to turn it into a website or an app that works.
That experience taught us where customers and time get lost in a business: unanswered enquiries, badly organised appointments, follow-ups that are forgotten. Today we build solutions to solve exactly that.
Every project has a team member acting as Human Guarantor: they lead the work, review every phase and answer for the result.
One person leads and several AI agents research and build.
Like many people, we started using artificial intelligence to solve real work tasks and automate processes in everyday situations.
Over time, Carlos Falconi gathered good practices that already existed in working with AI, put them in order and wrote them down as a method of his own, and put it into practice on real projects. That is how the HGLO method was born, and with it, the first systems for real businesses.
Apply: solve real problems and automate processes.
Organise: gather the best practices for leading work with AI and checking every result into a method.
Build: use that method to create solutions for other businesses.
Our method
HGLO = Human-Guided LLM Orchestration
AI orchestration guided by people: a person guides and coordinates several artificial intelligence agents to achieve real, correct results.
AI helps us research, plan and build. People decide and check. That way we never consider a piece of work finished just because a tool has produced an answer.
We listen to how your customers arrive, what your team does and where time is lost. You don’t need to come with a technical solution.
We agree on what gets built and you approve it before we start. You can start with one piece and grow when needed.
We test what matters: that a customer can get in touch, book or buy, and that your team sees everything in order. Then we take care of maintenance.
We work with businesses and freelancers who serve customers every day: clinics and physiotherapists, personal trainers, beauty salons, academies and trainers, service and renovation companies, consultants and professionals.
Clinics · Trainers · Beauty salons · Academies · Services and renovations · Consultants · And other businesses
Want to sell these solutions under your own brand?
The HGLO family
HGLO Sistemas: solutions for businesses and freelancers.
hglo.org: the HGLO method and training to learn how to work with AI.
Clipik by HGLO and FormaciónGCC, with the HGLO method: in-house projects built with the same method.
Teaching the method forces us to apply it well, and applying it every day keeps the training connected to practice.
Your business is the starting point.
We work remotely with clients across Spain and abroad, and visit businesses in Madrid and Leganés in person.
360 Chat · AI Assistant
Ask even if your project isn’t defined yet.
HGLO Sistemas assistant
🟢 Online now
Verify that you're human to start the chat.
Would you rather talk to a person? Use the form on the right →
Contact form
Tell us about your case. You don’t need a technical brief.
